Last updated: August 17, 2026

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9Twelve Balloon Co. ("we", "us", or "our") operates an e-commerce balloon supply shop based in Georgia, USA. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or interact with us.

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By using our website and services, you agree to the collection and use of information in accordance with this policy.

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1. Information We Collect

• Contact details - Name, email address, phone number

• Order & shipping details - Billing and shipping address

• Payment information - Processed securely by our payment providers; we do not store full card numbers

• Phone/SMS - Phone number for emergency order texts and local delivery/meetup notifications

• Usage data - Device info, browser type, pages visited, collected automatically through cookies

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2. How We Use Your Information

• Process and fulfill your orders (payments, shipping, delivery)

• Send order confirmations, shipping updates, and respond to inquiries

• Communicate delivery/meetup notifications and emergency order confirmations via text

• Send promotional updates, newsletters, and new product announcements (with your consent; opt out anytime)

• Operate, monitor, and improve our website

• Comply with legal and tax obligations

We do not use your information for purposes beyond those listed above.

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3. How We Share Your Information

We do not sell or rent your personal information.

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We may share information only with trusted service providers who help us operate (payment processors, shipping partners, website hosting, email marketing tools) and only as necessary to fulfill orders. We may also disclose information if required by law or to protect safety, rights, or property.

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Purchases made through third-party platforms (Etsy, TikTok Shop, Amazon) are also subject to those platforms' privacy policies.

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4. Cookies & Tracking

We use cookies to help our website function, remember preferences, and analyze site usage. We may also use email marketing tools that use tracking pixels to measure engagement. You can manage cookies through your browser settings, though some features may not function properly if disabled.

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5. Data Retention

We keep your information only as long as necessary to provide services, fulfill legal/tax obligations, and resolve disputes. When no longer needed, we delete or anonymize it securely.

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6. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

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7. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect information from children under 13. If discovered, we will delete it promptly.

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8. Changes to This Policy

We may update this policy periodically. Changes take effect when posted, and the "Last updated" date will reflect the revision.

 

9. Contact Us

Questions about this policy or your information? Contact us at:

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9Twelve BALLoON Co. Email : info@9twelveballoonco.com